THE CONCEPT

January 2004

Dear Fellow Health Professional,

I would like to introduce you to the virtual practice reception service that I set up specifically for healthcare practices, medical clinics, and health professionals including osteopaths, chiropractors, physiotherapists and dentists to name but a few.

I used to deal with my own appointments and as a busy Osteopath, I found it a real strain dealing with voicemails during the brief periods I had free in the day. Patients complained that I did not get back to them quickly enough, and I’m sure I missed many potential new patients by having the phone switched to an impersonal answering machine.

I also felt I could benefit from some of the other services that virtual clinic receptionists provide, including appointment reminders and answering FAQs such as location, pricing and opening times. However, I calculated how many hours I would have to work just to pay for a full-time medical receptionist, and the cost was too high. Nor could I find a virtual office receptionist and reception service geared specifically to the needs of health professionals.

Knowing that I was not alone, I decided to create a solution that would cater to the requirements of other like-minded professionals such as osteopaths, physiotherapists, and even doctors in a similar environment. With broadband now widely available, I was able to set up a secure remote back-up for busy short-staffed health clinics and even health professionals in solo practice who can link with practitioners and our ‘user’ of virtual receptionists.

This way we help to cover breaks and other sets of availability, and offer a real receptionist who knows the health profession, as a result we now have many satisfied customers – our ‘profit’ from

I believe that virtual clinic reception and practice management is the way of the future, and as fellow health professional, I look forward to welcoming you to ideaReceptionist.

Leo Meyer
Registered Osteopath