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virtual healthcare receptionist

 

Send Us a Message

Call us now on: 020 8788 6486

 

Click here to send a form

 

Or email us at: contact@idealreceptionist.co.uk

Two Week

Commitment Free

Trial!

CLICK HERE TO APPLY ONLINE

 

To skip the trial click here

Free Information Pack

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longer opening hours

 

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How it Works

 

 

  • Divert your existing practice number to your virtual healthcare receptionists full-time, or only when you require phone cover. You can divert your phones to us when your receptionist is on the phone, instead of diverting the caller to voicemail.
  • Your virtual practice receptionist will answer incoming calls in your practice name.
  • Personalised Fast Fact sheets enable your virtual practice receptionists to provide accurate information to your patients about your practice.
  • If IdealReceptionist is unsure how to answer your patient's query, we will seek advice directly from you, the practitioner.
  • Patient appointments can be booked directly into an electronic diary that we manage in conjunction with you, or, if you prefer, we can simply provide a call answering and message forwarding service. This is our entry level solution, an alternative to the diary management module.
  • The electronic diary can be viewed by all practitioners remotely, via an online login.
  • Messages are relayed to you via the methods you prefer: text message, email, diary message or phone call.
  • Emergencies are communicated to you via the most appropriate means.
  • Your virtual practice receptionists call patients on your waiting list whenever there is a cancellation.
  • IdealReceptionist can send appointment reminders to your patients 24 hours prior to their appointment via text message, email or phone call.
  • Out of hours messages are attended to by 10am the next working day.
  • We can invoice and accept card payments on your behalf.


IdealReceptionist virtual practice reception service operates manned telephone lines Monday - Thursday 8am - 7.30pm & Friday 9am - 5.30pm and Saturday 9am - 12noon.