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virtual receptionist for chiropractors

 

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Case Studies


A Practitioner with 2 Practices in London diverts both Practice numbers to our service full-time. There is 1 treatment room per Practice location with 2 Practitioners. In 1 month, and between the 2 sites, the Practitioners treated 146 Patients. We took a total of 187 calls for them. As an additional service, we also provide their Patients with Text Message Appointment Reminders. Their charges from us for this month were £ 336.50. 

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A central London Practice with 2 sites, 1 treatment room per site and 4 Practitioners divert both Practice numbers to our service full-time and hold 2 Diaries with us. We handle 100% of their calls including any Out of Hours Voicemail Messages. We also provide each Practice with a daily diary scheduled by fax and we make diary schedule telephone calls to one of the Practitioners twice a week. Occasionally, we make follow-up calls to their Patients. In 1 month, between the 2 locations, these Practitioners treated a total of 252 Patients. Our Receptionists took a total of 260 calls. We invoiced this Practice £406.35.

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A smallish Practice with only 1 Practitioner diverts his Practice number to us as and when he needs to. He treats 2 days a week only. In 1 month, he saw a total of 60 Patients and, in the times when his line was on divert to us, we took a total of 60 calls for his Practice. We provide no additional services for this Practitioner and he operates with a single diary. In this particular month, he billed £139.80.  

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A Practice in Scotland with 3 Diaries, 1 full-time Practitioner, 1 Practitioner treating 3 days a week and a 3rd Practitioner working only 1 day a week saw a total of 285 patients in a month. As this Practice has its’ own part-time Receptionist, they divert their phone to us only a few afternoons a week. Of their total Patient appointments, our Reception team made 21 appointments. (This is because their line is only diverted to our service a small portion of the time). In total this month, we took 32 calls for their Practice. We provide no additional services. This Practice’s invoice from us in this month was £137.40.

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A Practice in north England makes use of our call-answering-message-relaying service only. They do not have Diaries with us and we do not physically book their Patient appointments. Instead, we answer their calls, relay information to callers and relay messages to Practitioners. In a month we took 99 calls for this Practice. Our invoice to them was £119.34.

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